All customer stories
Capability Modeling to Reduce Technical Debt and Optimize IT Spend
- Proactively manages technical debt with Business Capability Modelling
- Decision-making power
- Identifies business process gaps
16,000
Employees
$2.9B
Revenue
Challenge
Find a Way to Reduce Technical Debt
- Lacked clear line of sight due to a convoluted and uncoordinated business model
- Business capability data was stored in siloed environments, making it difficult for leaders to:
- Make strategic decisions
- Pivot to meet market demands
- Fuel company agility by restructuring transformation
- Needed native integration to Ardoq, in parallel migration to Oracle ERP, and HRIS Workday because the CMDB in ServiceNow further hindered the line of sight
- Low or no governance on technical spending by semi-autonomous IT sub-units created business process gaps and substantial technical debt
Approach
How Ardoq Helped
Ardoq connected the "what" they do with "how" they do it by:- Using Ardoq to connect “what” the company does with "how” they do it, meaning they could provide structured graphical representations of all organizational business capabilities, their relationship, and hierarchy
- Importing their data into Ardoq using open APIs and Excel Importer tool
- Defined their capability taxonomy using best practices down to the level needed to make decisions
- Meeting with stakeholders to validate the updated metamodel catalog and capabilities framework to ensure it could align IT to the business and vice versa
Benefits
Key Outcomes with Ardoq
- Have organized capabilities in a useful way, and their technology fits to their business needs
- Enjoy a proactive approach to managing technical debt as the architecture team uses a defined process around new application requests
- Enterprise Architects are involved earlier in the approval process
- Use an agreed-upon approach validated through business, creating a more unified understanding of the value architecture brings across the enterprise
Next Steps
