All customer stories

Building a State-Owned Railway's Digital Transformation Bridge

  • Transform data into critical insights for 2000+ stakeholders
  • Improve risk reduction and data quality to run processes 24/7
  • Provide a single source of truth for 900+ monthly users

engineer kneeling to check railway track

"Before Ardoq, we had to work nights and weekends to keep up with data maintenance. Now, we can implement requested changes within seconds."

Chief Enterprise Architect

Reducing Risk: 0 to 2000 Stakeholders Using EA Insights in 6 Months

As a government organization, reducing risk is a top priority for the State-owned Railway. Ardoq's ability to provide real-time and role-specific insights has helped to inspire engagement across 2000+ stakeholders, including EAs and non-EAs.

Ardoq enables these stakeholders to quickly find the information they need, which improves operational processes and decreases risk, leading to: 

  • Improved data quality: Facilitates smoother business processes, thereby increasing information consistency, quality, and compliance
  • Fewer and shorter emergency incidents: Prevents holes in their systems and workflows, meaning issues are quickly identified and dealt with, which reduces cybersecurity threats and errors
  • Continuous uptime of IT and business processes: Guarantees that everyone gets the latest information they need to support their critical daily tasks for business operations, thus helping to prevent unnecessary downtime
The State-owned Railway now has 900+ active monthly users who view Ardoq as their single source of truth.

Previous Issues Around Engagement

Before using Ardoq, the EA team experienced low stakeholder engagement with their data, making it hard for their architects to maintain the organization's information, which increased risk for the State-owned Railway. Ardoq's flexibility makes their data much easier to work with.

"Our architects find that modeling and maintaining data in Ardoq is straightforward. They can deliver features in a matter of days, which used to take 3-4 months with our previous EA solution."
- Chief Enterprise Architect at the State-owned Railway


Approach with Ardoq to Manage Stakeholder Engagement

The State-owned Railway team needed a tool that could quickly democratize data across different departments and help processes move faster while helping to manage stakeholder engagement.

Ardoq's two parts mean it can cover all of the organization's EA needs:

  • Core Ardoq, which models data and turns it into insights
  • Ardoq Discover, which distributes role-specific insights across the team and allows them to contribute their knowledge

Six months after implementation, they have successfully introduced Ardoq to 15% of their company.

Ardoq Usage Insights

  • To manage its stakeholder engagement, the organization regularly crowdsources information using Ardoq's Broadcasts and Surveys features. Today they store 40,000+ components with 80,000+ references in Ardoq
  • The team transforms the resulting data into critical insights by creating 100+ presentations, 20+ Ardoq Discover viewpoints, 400+ reports

Bridging the Gap Between Business Units

  • The digital transformation team has successfully bridged the gap between enterprise architects and business units while drastically improving data completeness and quality
  • Ardoq makes life easier for non-EAs by providing them with 24/7 access to role-specific and up-to-date insights to help them make informed decisions
  • The team loves the speed of Ardoq, its user-friendly interface, and its effectiveness in helping to manage stakeholder engagement
  • The entire organization benefits from the dynamic, rapid, and tangible improvements provided by Ardoq Discover

Role-Specific Benefits of Using Ardoq


  • Assists the C-level to understand project impacts on applications and technologies, manage technical debt, and invest in strategic platforms
  • Enables business analysts to keep their asset management systems stable and reliable, analyze business capabilities, and understand areas for investment


  • Helps product owners accelerate incident management. They use Ardoq to find relevant information when processing ServiceNow tickets


  • Delivers risk information to the security team, allowing them to identify risks on time and keep the system secure
  • Enables application operation managers to maintain correct, meaningful, and complete documentation of IT products for everyone in the company

  • Helps cloud architects to enable other stakeholders to build new services in the cloud without blockers

  • Creates a sustainable landscape of applications, as required by system architects 

  • Supports solution architects to maintain a complete integrations architecture

The Future

The State-owned Railway has three main priorities for 2023. Alongside continuing to manage and drive stakeholder engagement, these are:

  • Ensuring data quality
  • Improving data flows
  • Enhancing security processes

Ardoq will continue to support the organization in achieving these goals.

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