Ardoq and Atea: Helping Municipalities Across the Nordics

Every day, public sector organizations across Europe are challenged to provide accessible, high-quality services to their residents while operating efficiently and within tight budgets.

As their services become increasingly digitalized, these organizations must ensure their IT aligns with their organizational goals and that the technology they choose provides the best return on investment.

Ardoq works with its partner Atea in Sweden and Norway to help municipalities improve their operational efficiency using Enterprise Architecture. Atea's expertise in Ardoq's enterprise architecture best practices and deep understanding of the unique needs of municipalities ensures the organizations they work with get the best support throughout their journey.

Ardoq’s detailed mapping and visualization tools provide a complete overview of municipality architecture. This allows municipalities to see how changes will affect systems and processes and identify which actions and investments will have the greatest impact. These can be combined with a variety of premade Solutions offering best practice methods for establishing and maintaining key EA initiatives, including Application Portfolio Management (APM) and Business Capability Modeling (BCM).

“Municipalities share very similar problems. It doesn’t make sense to reinvent the wheel with each solution. We find problems that are relevant for all of them and ask how we can solve the same problems for others in a scaleable way. Datapoints, models, and pre-made dashboards help them easily get the insights they need.”

Amrik Soar, Customer Success Manager, Ardoq

Ardoq and Atea in Sweden

In Sweden, Ardoq and Atea help municipalities such as Eskilstuna visualize and manage their architecture in a structured and data-driven way. 

Watch the webinar (in Swedish) Build the Foundation for Effective Digitalization with Atea and Ardoq, recorded on 5 December 2024, to learn more about how Ardoq can help you:

• Document and visualize the link between strategies, business processes, application portfolio, IT infrastructure, and system integration.
• Create a holistic view that supports the organization's strategy and needs over time.
• Improve collaboration across the organization through a visual interface adapted for all stakeholders.

How Atea and Ardoq Work Together in Norway

In Norway, municipalities are digitalizing themselves in line with the government’s multi-year strategy titled “Én digital offentlig sektor” (One Digital Public Sector). The strategy sets two goals for digital transformation:

• Create a better digital everyday life for all residents.
• Contribute to a more effective public sector.

Customer Story: Askøy Kommune

Askøy Municipality is one of 429 municipalities in Norway needing to increase the transparency, inclusivity, and digital agility of their operations.

The municipality was struggling with many of the same challenges faced by other public sector organizations, including: 

• Manual processes and static documents: Frequent audits were painful and time-consuming because documentation was spread out between static spreadsheets, drawings in Microsoft Visio, and a range of contributors. These sources of information frequently went out of date, and there was no reliable system for version control.
• No clear overview of the technological landscape: There was no system to effectively collate information or distribute it to where it was needed by identifying stakeholders, making it difficult to make IT decisions.
• Unready for critical system failure: Without a clear overview of their IT landscape, they could not see the true impact of service failure and prepare appropriate, effective response plans.

How we helped:

• Actionable understanding of their architecture: Askøy Municipality used our Surveys, Broadcasts and out-of-the-box best practice Solutions to quickly gather information to get the overview they desperately needed. Ardoq's integration with Power BI, a key tool for their organization, allows them to tailor presentations of their data to whatever level of granularity required and cater to different audiences more easily.
• Strengthening security: Askøy no longer has to rely on manual processes for security and compliance. This allows them to allows them to conduct comprehensive risk analysis, identify critical systems, and have appropriate response plans in case of service failure for these systems.
• Connecting initiatives with the needs of residents: Askøy formulated their own approach to strategic planning in Ardoq. They implemented their Objectives and Key Results (OKRs) in the platform and then connected projects directly to bigger organizational goals, ensuring alignment in execution. This allows them to move beyond technological management and be more reactive to the needs of their residents.

Read the full story to learn how Askøy Kommune improved their digital agility.

Customer Story: Nordre Follo Kommune

"By gathering and publishing data continuously in Ardoq, we can clarify our IT landscape in a way that benefits the entire organization. An overview of applications, ownership, costs—and how everything is interconnected and affected by changes—enables better dialogue between IT and the rest of the organization. Ardoq’s ability to manage data through Surveys is very time-saving. It provides a solid foundation for faster decision-making at a time when municipalities are undergoing significant transformations and implementing major cost-saving measures. For us, it took just under two months to get started with Ardoq, and we’re already seeing the value of such a modern solution for enterprise architecture."

Linda Byström, Enterprise Architect at Nordre Follo kommune

Learn more about how Ardoq and Atea could help your municipality deliver better digital services. Book a demo below.