The Digital Transformation Blog | Ardoq

Conversational AI in Ardoq ShiftX: EA & Process in Collaboration

Written by Nicholas Boyd | Sep 9, 2025 10:00:00 AM

Enterprise Architects know the struggle. Processes live in a number of different places, from PowerPoints to disconnected BPMN tools and people’s heads. The result is a disconnect between how organizations think about change and the enterprise architecture that is meant to support it. When processes are not tied to EA, collaboration suffers, decision-making slows, and business transformation stalls.

That’s why we built Ardoq ShiftX. It brings processes into the same connected landscape as your Enterprise Architecture, helping teams make better decisions together. And now, with our latest release, we’re taking that mission further with the introduction of conversational AI to ShiftX.

What’s New: Conversational AI for Process Generation & Collaboration

Across industries, process documentation lags behind reality, while the real work of
change happens in workshops, chats, and working sessions. A conversational experience lowers the barrier for non-specialists to contribute and keeps governance intact for Enterprise Architects and process owners.

This is not about automation replacing people. It is about collaboration. Every AI suggestion is saved as a draft for teams to review, refine, and align on. Roles and actors link to existing organizational components, so terminology stays accurate and consistent. Everything remains tightly connected to the EA graph.

With Ardoq ShiftX’s conversational AI, you can:

  • Capture processes directly from workshops, notes, or transcripts.
  • Expand or refine specific parts of a process inline, without starting over.
  • Bring business and IT stakeholders into the same conversation on the same canvas.

Where Conversational AI Delivers Value

Workshop to Process in Real Time: During cross-functional workshops, teams can describe a process in plain language and see Ardoq ShiftX generate a structured model instantly. Instead of spending days transcribing notes or recreating diagrams, Enterprise Architects leave the room with a living draft that all stakeholders recognize.

Iterative Refinement Without Rework: With inline generation, architects can extend or adjust only the part of a process that needs to be changed. For example, if a new compliance step is introduced, AI can add it into the correct position without redrawing the entire flow. This saves time and makes continuous updates manageable.

Smarter Role Mapping: Suggested actors now persist and map directly to existing organizational roles, applications, or units. This ensures that processes don’t remain abstract but are tied to the people and systems that make them work. The outcome? Greater clarity on responsibilities and better collaboration across business and IT.

Why We Built Ardoq ShiftX

From the start, Ardoq ShiftX has focused on making processes faster to capture, easier to collaborate on, and accessible to people who are not process experts. Customers told us they needed a way to translate messy, real-world inputs such as sketches, images, and discussions into usable models without days of rework. They wanted iteration instead of rigidity. They wanted tools that encourage dialogue between business and IT, not barriers.

Conversational AI delivers on these needs by turning process modeling into a co-creative activity. The AI is assistive and transparent. It works with you, helping shape and refine ideas in real time while you remain in control.

What is Ardoq ShiftX? 

Ardoq ShiftX is AI-powered process modeling that works natively in Ardoq. It is built for Enterprise Architects, business analysts, IT leaders, and operations teams that need a collaborative way to model how work happens and connect it directly to the architecture that enables it. If you manage capabilities, applications, data, and risks in Ardoq today, Ardoq ShiftX adds the processes to the same living graph.

Discover Ardoq ShiftX here.